FRAUD ALERT: Fake American Express Email Messages “Thanks for Updating Your Email”

by Better Business Bureau


American Express card holders beware! Scammers are using the credit card company’s email address for a phishing scam. Consumers nationwide reported receiving fake emails informing them that their account’s email address has been changed.

What does the email look like?
These scam emails are remarkably sophisticated. Not only do they use the American Express logo, they copy the business’s email design and color scheme. The fake messages even contain footer links labeled “View Our Privacy Policy” and “Contact Customer Service.”
The message informs recipients that the email address on their American Express account has been changed and provides a link to where they can log in and correct the address. The link, along with the ones in the email footer, actually leads to a third-party website that downloads a virus on users’ computers.

View a sample scam email here.

Steps to take:
• Do not reply or click on the link in the email
• Forward the email to 
• Delete the email


The BBB is dedicated to fostering honest and responsive relationships between businesses and consumers in the U.S. and Canada, instilling consumer confidence and contributing to a trustworthy marketplace for all.